Last updated: July 2026
This Master Service Agreement (“MSA”) governs your access to and use of the Cartio platform and services. By using Cartio, you agree to the terms below.
Cartio provides an AI-powered cart recovery and customer support platform, including messaging and voice outreach across supported channels. Features may evolve over time as the platform improves.
Cartio’s core offering operates on a pay-on-success model, with additional plans and usage-based charges as described on the pricing page. Fees are billed through the applicable payment provider and are non-refundable except as required by law.
You are responsible for the accuracy of the store and customer data you provide, for obtaining any required consents to contact your customers, and for complying with applicable messaging and telemarketing laws.
Your use of Cartio is subject to the Acceptable Use Policy. Cartio may suspend services for violations that create legal risk or harm to the platform or its users.
Cartio retains all rights to its platform and technology. You retain all rights to your store and customer data. Each party grants the other only the licenses necessary to perform under this agreement.
The services are provided “as is.” Cartio does not guarantee specific recovery rates or revenue outcomes, which depend on many factors outside Cartio’s control.
To the maximum extent permitted by law, neither party is liable for indirect or consequential damages, and total liability is limited to the fees paid in the preceding period, as further specified in the agreement.
This agreement continues until terminated by either party. Either party may terminate for material breach that remains uncured after reasonable notice.