How Can We Help?

Getting started is easy: 1) Sign up for a free trial at cartio.ai, 2) Connect your Shopify store, 3) Configure your cart recovery settings, 4) Set up your messaging channels (WhatsApp, SMS, AI Voice), 5) Start recovering abandoned carts automatically. The entire setup takes about 15 minutes.

No! Cartio is designed for merchants, not developers. Our setup wizard guides you through every step. If you need help, our support team is available 24/7.

We offer a 14-day free trial with full access to all features. No credit card required to start. You can cancel anytime during the trial period with no charges.

Click "Connect Store" in your dashboard, enter your Shopify store URL, and authorize Cartio to access your orders. We only request permissions needed for cart recovery. Your store data remains secure and private.

Yes! Our plans support multiple stores. Each store can have its own recovery settings. You can switch between stores from the dropdown in your dashboard.

Go to Settings > WhatsApp in your dashboard. Follow the step-by-step guide to connect your Meta WhatsApp Business account. Once connected, you can send automated recovery messages to customers.

When a customer abandons their cart, Cartio automatically reaches out with personalized recovery messages via WhatsApp, SMS, or a human-like AI voice call. Our AI-powered system determines the best time and channel to reach each customer, maximizing recovery rates.

Yes! You can customize message templates, timing, and the sequence of messages. Go to Settings > Cart Recovery to configure your recovery flow, including delays between messages and discount codes.

Our customers typically see 15-25% cart recovery rates, depending on their industry and message personalization. The system continuously optimizes to improve your recovery rate over time.

Yes! You can enable automatic discount code generation in Settings > Cart Recovery. Set the discount percentage, minimum cart value, and expiry time. Each customer gets a unique single-use code.

Our pricing is usage-based. You only pay for successful recoveries. Check our Pricing page for detailed plans, or contact sales for custom enterprise pricing.

No hidden fees, ever. You pay only the platform fee based on your plan. No setup fees, no per-message charges beyond your plan limits, no surprises.

Yes, you can cancel your subscription anytime from Settings > Billing. No cancellation fees. Your access continues until the end of your current billing period.

We accept all major credit/debit cards and bank transfers. Contact support@cartio.ai for invoice-based billing for enterprise clients.

Click "Forgot Password" on the login page, enter your email, and we'll send you a reset link. If you don't receive it, check your spam folder or contact support.

Yes! Enterprise plans include team member access. Go to Settings > Team to invite colleagues with different permission levels (Admin, Editor, Viewer).

Go to Settings > Stores, select your store, and click "Disconnect Store". This will stop cart recovery monitoring. You can reconnect anytime.

Yes. We use bank-level encryption (AES-256), secure HTTPS connections, and comply with international data protection standards. We never sell your data. See our Privacy Policy for details.

Yes! We provide a REST API for advanced integrations. Documentation is available at docs.cartio.ai. Contact support to request API access credentials.

We have 99.9% uptime SLA. If our service is unavailable, abandoned carts will be queued and processed once service resumes. No data is lost during downtime.

Currently we support Shopify. WooCommerce and custom platform integrations are coming soon. Contact sales@cartio.ai to express interest or request early access.